Yes they are a rip off! I have experienced harassing, non-american speaking, poor customer service! If late a few days, the phone calls are non-stop. My car too was repo'd...and i know that it is worth more than what they sold it for. Rebecca, the Customer Service Rep, is a LIAR, AND VERY DECEPTIVE! DO NOT work with her! She promised to rid all repo fees. That was a lie! Everyone, here's my advise...join me in writing the Better Business Bureau. In the name of law, they are ripping people off! After repo'ing my car, i called and then is when i discovered Rebecca lied! I just wanted to rid the car, at that point; although I knew she was probably lying about dismissing the repo fees. Unprofessional staff, all the way around. It's been a nightmare since I got the car...for real!
To the past Mercedes Owner...write the BBB. Please. The BBB get results. And yes, I heard they repo your car even after you make the payments, that's why i called and told them to just come and get it. I'd rather keep my money and let them have the car back. I now have another car...so life doesn't stop with Triad.
For all other unhappy customers, please join me in writing the BBB about Triad Financial. They do target customers with challenging credit. I know my credit was. No matter what your credit ratings are...you still deserve to be treated fairly. I encourage everyone...write the BBB. You will be surprised.
Monetary Loss: $10.