Not resolved

My auto loan was sold to Triad with 6 months to go before I own the vehicle. Each month my payment is due on the 15th (this Triad acknowledges) yet I wait for them to send me my monthly payment notice in the mail and it never arrives until the last week of the month AND they charge me a "late fee." When I call them to complain they tell me that I could pay by phone.

Problem there is they charge you a fee for doing that!

WHY should I have to pay extra because they can never get me my payment slip on time in the mail??!?!?!

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